Refund Policy

Last updated: January 2025

1. Refund Eligibility

At redesignidentity.com, we strive to deliver exceptional web development services. Refunds are considered on a case-by-case basis and must meet specific criteria outlined below.

Refund Conditions:

  • Request must be made within 7 days of project initiation
  • No substantial work has been completed on the project
  • Client provides valid reason for cancellation
  • All project materials and access must be returned

2. Non-Refundable Services

Certain services and circumstances are not eligible for refunds:

  • Completed projects or substantial work delivered
  • Third-party costs (hosting, domains, licenses, plugins)
  • Custom development work that has been delivered and approved
  • SEO and marketing services after campaign launch
  • Consultation and strategy sessions

3. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on:

  • Percentage of project completion
  • Time invested in the project
  • Resources and materials used
  • Third-party costs incurred

4. Refund Process

To request a refund, please follow these steps:

  1. Contact us within the eligible timeframe
  2. Provide detailed reason for refund request
  3. Return all project materials and revoke access
  4. Allow 5-10 business days for review
  5. Approved refunds processed within 14 business days

5. Dispute Resolution

We encourage open communication to resolve any issues. If you're unsatisfied with our services, please contact us first to discuss potential solutions before requesting a refund.

6. Changes to Policy

This refund policy may be updated periodically. Clients will be notified of significant changes via email or through our website.